Understanding Your Bounces

There are 3 kinds of bounces recorded in the system. Internal, soft bounces and hardbounces. Hard bounces are the bounces that are relevant and of interest to your email list provider.


Bounce definitions

Internal bounces - Your domain or IP are blacklisted because of spam complaints, spammy content including links, email content or subject lines.

To mitigate these issues our IP Blacklist Monitoring and Delisting team monitors and delists your IPs on a daily basis. Read more here https://www.hotsol.net/solutions

Soft Bounces - The recipient email server or inbox is disabled or full causing it to be temporarily unavailable. The system will automatically resend to soft bounces.

Hard Bounces - The email address does not exist.


Exporting your bounces

To export your bounces do the following:

1. Login in to your dashboard.
2. Go to campaigns.
3. Click on the overview button of the right side of the campaign.
4. Scroll down to tracking stats.
5. Click on the number that shows the amount of bounces.
6. Click on the export reports button.


If you have any questions please email us support@hotsol.net

 

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